FAQs

Our Company

We do not have a Local Pick-Up option on our website at this time but feel free to shop at our retail store Monday-Friday 9a-5p (closed on national holidays).

1601 N Glenville Drive
Suite 108
Richardson, TX 75081

OUR PRICES! Most CBD companies are offering 1500mg from $79.99 up to $120.00! That’s insane! We cut profit margins by almost 50% because we want customers for life. How? By offering a fantastic product at a VERY competitive price that keeps you coming back.

Our CBD is grown and made right here in the USA! We’re a non-import CBD company being other countries are allowed to put whatever ingredients they wish in their products without listing them. As per the International Food Information Council (IFIC) and the U.S. Food and Drug Administration (FDA), food and drug companies are required by law to list all ingredients on their products.

Open positions will be listed under the career tab. If none are available, please forward your resume to tyler@shellshockcbd.com for when a future opportunity arises.

Yes, we do! Below, is the link to register along with the details of our program. If approved, your account will be activated, and our Affiliate Manager will reach out to you personally. 

Affiliate Application

We DO offer a military and veteran discount.

We offer a 10% discount on almost all products, except those containing THC. We verify with ID.me.

Learn More: https://shellshockcbd.com/pages/cbd-military-discount

Ordering

Please contact our Customer Service Representative at support@shellshockcbd.com or
469-660-6877.

**Please note: Our business hours are Monday-Friday 9a-5p CST. Emails will be answered in the order they are received and responded to within 24 hours during the weekday. Emails and/ or phone calls after hours on Friday will be attended to Monday. **

You can edit your subscription at anytime by contacting our customer service representative for assistance. Please email support@shellshockcbd.com or call us at 469-660-6877

**Please note: Our business hours are Monday-Friday 9a-5p CST. Emails will be answered in the order they are received and responded to within 24 hours during the weekday. Emails and/ or phone calls after hours on Friday will be attended to Monday. **

Yes. Please contact our Customer Service Representative at support@shellshockcbd.com or 469-660-6877 ASAP to prevent your order from being packaged and shipped. Please include your:

  • Full name
  • Order number
  • Reason for cancellation.

If you already received a tracking number via e-mail, contact us immediately so that we may try to retrieve your package before it leaves our facility.

**Please note: Our business hours are Monday-Friday 9a-5p CST. Emails will be answered in the order they are received and responded to within 24 hours during the weekday. Emails and/ or phone calls after hours on Friday will be attended to Monday. **

We do not offer a 100% guarantee refund policy. If your product is damaged, defective, or lost in transit please contact our Customer Service Representative at support@shellshockcbd.com or 469-660-6877.

**Please note: Our business hours are Monday-Friday 9a-5p CST. Emails will be answered in the order they are received and responded to within 24 hours during the weekday. Emails and/ or phone calls after hours on Friday will be attended to Monday. **

Our Promise  

 

The goal of our return/refund policy is to ensure our customers are well taken care of and their CBD/D8 needs are met in the most affordable and efficient manner possible.   

 

Gummy Money Back Guarantee Policy (effective 8-15-2022):  

 

  • Refunds/returns are only accepted from customers that purchased the product directly from our website, or Richardson, TX storefront.  
  • No more than four (4) gummies have been consumed and/or are missing from the bag.  
  • If the customer has purchased the same specific product more than once, a refund will not be given. This policy is valid for first time customers only.  
  • After 30 days from the date of purchase a refund/exchange will not be given.  
  • Upon approval we will send you a prepaid shipping label to send back your item. We will immediately notify you via email of the status of the refund once we have received and inspected the item. If all criteria for the return have been met, we will process your refund/exchange immediately and you will be notified via email.  
  • Returns that are soiled, damaged, or altered may not be accepted and may be sent back to the customer.  
  • Original order shipping costs are non-refundable.  
  • Only gummy products are eligible in this policy. (Rackouts, HALO, Airborne, and Fallouts)  
  • Sample/starter packs are not eligible.  

 

We reserve the right to refuse a return/refund/exchange for any customer if we feel the criteria we have outlined in this policy has not been met.  

 

To return an item for a refund/exchange, please first contact us at support@shellshockcbd.com so we may be able to better assist you with this process. Our goal is to make it as simple as possible for our customers. 

This will depend on what carrier and class you selected at checkout. The estimated delivery times (listed under Shipping FAQ) are not guaranteed and start from the moment your package leaves our facility, not when the order is submitted.  

Typically, if your order is placed Monday – Friday before 2pm CST it will go out same day. Orders placed Monday-Thursday after 2pm CST will go out the following day. Friday after 2pm CST will go out Monday or Tuesday, depending on the volume we experienced over the weekend. 

**Please note: This does not apply when we run sitewide sales and we are closed for national holidays.**

Shipping

USPS and UPS.

UPS

Ground - 1-5 business days

2nd Day Air - 2 business days

Next Day Air - Next business day

USPS

Ground Advantage - 2-7 business days

Priority - 1-3 business days

Priority Express - 1-2 business days

ETA begins once it leaves our facility, not when the order is placed. These times are based on non-peak shipping times. Peak times include national holidays

Peak times would include national holidays where shipping delays are common. We are not responsible for delays in shipping once an order leaves our facility. We do not guarantee these shipping times. 

Your tracking number will be sent to your email. If you did not receive one and have checked your spam/junk folder, please contact our customer service representative at support@shellshockcbd.com or 469-660-6877.

**Please note: Our business hours are Monday-Friday 9a-5p CST. Emails will be answered in the order they are received and responded to within 24 hours during the weekday. Emails and/ or phone calls after hours on Friday will be attended to Monday. **

If your product arrived damaged, received the wrong item, or have any other questions regarding your order, please contact our customer service representative at support@shellshockcbd.com or 469-660-6877.

**Please note: Our business hours are Monday-Friday 9a-5p CST. Emails will be answered in the order they are received and responded to within 24 hours during the weekday. Emails and/ or phone calls after hours on Friday will be attended to Monday. **

Sorry, unfortunately we no longer ship internationally.

We ship CBD products to ALL 50 states.

Wholesale

Please fill out the form here: https://shellshockcbd.com/pages/wholesale or email wholesale inquiries to wholesale@shellshockcbd.com

Wholesale B2B customers DO NOT login using the "account" icon. To access your Wholesale catalog, go to https://shellshockcbd.com/pages/wholesale and click "log into your account." Enter your email and check that email for your one-time passcode. Paste that code into the next login screen and you will be logged in to your account.

Our new login for Wholesale customers allows for easier and more secure logins using a one-time passcode sent to your email. Simply fill in your email on the login page and click "Continue." On the next page, you can paste the code from your email and login to your account.

Wholesale customers can view past wholesale orders associated with their account by logging into their B2B account.

Rewards Program

When you are logged into your rewards account, at the top of the page are 2 buttons (redeem now and rewards history). Select rewards history and see if your points from your last order were listed. It can take up to 24 hours for the points to reflect. If there is still an issues, please reach out to our team by email or chat and let us know your order number so we can ensure you received your points.

Try logging in via this link

  • Under the How To Use Your Points Section Above, click the Redeem my points button.
  • It will ask "Are You Sure?" and select Yes.
  • Then it will give you your discount code to copy and use at checkout.
  • At the checkout page, there is a Discount code or gift card section where you will paste your discount code.

No. Your points you can accumulate for an infinite amount of time.

Your one-time use coupon code will never expire. Cash it in when you need.

Login to your rewards account. Scroll to the bottom and fill in your email. Then it will prompt you to fill in your friends email or you have the option of sending the referral link via Facebook or Facebook Messenger.

The fraud prevention screening is detecting a possible issue. If this is not the case, please reach out to our team by email or chat.

Your referral link does not expire. You will get an email letting you know if and when your friend uses the referral discount code.

It can take up to 24 hours for your points to reflect on your account. Your friend does have to spend $50 to use their $20 off coupon. If they do not meet those requirements, you will not receive the points and they will not be able to use their discount code. If there is still an issues, please reach out to our team by email or chat.