FAQS

OUR COMPANY

We do not have a Local Pick-Up option on our website at this time but feel free to shop at our retail store Monday-Friday 9a-5p (closed on national holidays).

1601 N Glenville Drive
Suite 108
Richardson, TX 75032

OUR PRICES! Most CBD companies are offering 1500mg from $79.99 up to $120.00! That’s insane! We cut profit margins by almost 50% because we want customers for life. How? By offering a fantastic product at a VERY competitive price that keeps you coming back.

Our CBD is grown and made right here in the USA! We’re a non-import CBD company being other countries are allowed to put whatever ingredients they wish in their products without listing them. As per the International Food Information Council (IFIC) and the U.S. Food and Drug Administration (FDA), food and drug companies are required by law to list all ingredients on their products.

Open positions will be listed under the career tab. If none are available, please forward your resume to sarah@shellshockcbd.com for when a future opportunity arises.

Yes, we do! Below, is the link to register along with the details of our program. If approved, your account will be activated, and our Affiliate Manager will reach out to you personally. 

https://www.affiliatly.com/af-1045912/affiliate.panel?mode=register&hash=1d8752e477

We do not offer military discount. Our products are 30%-50% lower than market value which by far exceeds a military discount. Our goal was to make a high quality and affordable product for all demographics. 

However, we do send discount codes periodically for those who are subscribed to our E-mail/SMS campaigns. The sign-up form will display on our homepage.

ORDERING

Please contact our Customer Service Representative at support@shellshockcbd.com or
469-660-6877.

**Please note: Our business hours are Monday-Friday 9a-5p CST. Emails will be answered in the order they are received and responded to within 24 hours during the weekday. Emails and/ or phone calls after hours on Friday will be attended to Monday. **

You can edit your subscription at anytime through your account or our Customer Service Representative can assist you. Please email support@shellshockcbd.com or call us at 469-660-6877

**Please note: Our business hours are Monday-Friday 9a-5p CST. Emails will be answered in the order they are received and responded to within 24 hours during the weekday. Emails and/ or phone calls after hours on Friday will be attended to Monday. **

Yes. Please contact our Customer Service Representative at support@shellshockcbd.com or 469-660-6877 ASAP to prevent your order from being packaged and shipped. Please include your:

  • Full name
  • Order number
  • Reason for cancellation.

If you already received a tracking number via e-mail, contact us immediately so that we may try to retrieve your package before it leaves our facility.

**Please note: Our business hours are Monday-Friday 9a-5p CST. Emails will be answered in the order they are received and responded to within 24 hours during the weekday. Emails and/ or phone calls after hours on Friday will be attended to Monday. **

We do not offer a 100% guarantee refund policy. If your product is damaged, defective, or lost in transit please contact our Customer Service Representative at support@shellshockcbd.com or 469-660-6877.

**Please note: Our business hours are Monday-Friday 9a-5p CST. Emails will be answered in the order they are received and responded to within 24 hours during the weekday. Emails and/ or phone calls after hours on Friday will be attended to Monday. **

Typically, if your order is placed Monday – Friday before 3pm CST it will go out same day. Orders placed Monday-Thursday after 3pm CST will go out the following day. Friday after 3pm CST will go out Monday.

**Please note: This does not apply when we run sitewide sales and we are closed for national holidays.**

Please email all wholesale inquiries to sarah@shellshockcbd.com

SHIPPING

UPSUSPS
TypeETATypeETA
Sure-Post2-7 business daysFirst Class2-7 business days
Ground1-5 business daysPriority1-3 business days
2nd Day Air2 business daysPriority Express1-2 business days
Next Day AirNext business day  

ETA begins once it leaves our facility, not when the order is placed. These times are based on non-peak shipping times. Peak times include national holidays

Peak times would include national holidays where shipping delays are common. We are not responsible for delays in shipping once an order leaves our facility. We do not guarantee these shipping times. 

Your tracking number will be sent to your email. If you did not receive one and have checked your spam/junk folder, please contact our customer service representative at support@shellshockcbd.com or 469-660-6877.

**Please note: Our business hours are Monday-Friday 9a-5p CST. Emails will be answered in the order they are received and responded to within 24 hours during the weekday. Emails and/ or phone calls after hours on Friday will be attended to Monday. **

If your product arrived damaged, received the wrong item, or have any other questions regarding your order, please contact our Customer Service Representative at support@shellshockcbd.com or 469-660-6877.

**Please note: Our business hours are Monday-Friday 9a-5p CST. Emails will be answered in the order they are received and responded to within 24 hours during the weekday. Emails and/ or phone calls after hours on Friday will be attended to Monday. **

Yes, excluding Australia and Canada due to their laws against importing CBD & Delta-8 products.

We ship CBD products to ALL 50 states. However, Delta-8 is banned in the 13 states listed below.

 

  • Alaska
  • Arizona
  • Arkansas
  • Colorado
  • Delaware
  • Kentucky
  • Idaho
  • Iowa
  • Mississippi
  • Montana
  • New York
  • North Dakota
  • Rhode Island
  • Utah
  • Vermont

CUSTOMER SUPPORT

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OUR COMPANY

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WE NEVER SPAM. WE PROMISE.

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