Shipping policy

Orders that do NOT add package protection will NOT be replaced if lost in transit. 

The Hours of Operation for our Shipping Department are 9am-5pm CST, Monday-Friday. Our team does not pack or ship orders on the weekends or holidays.

Orders placed before 2pm CST Tuesday-Friday are typically processed and shipped, same day. If we experience a high volume of orders due to sales, new product releases, or holidays, orders can take up to 3 business days to process and ship.

Customers will be contacted via email or phone if delays exceed more than 3 days.

Shipping services offered, along with their expected delivery times are listed below.  Please note: these delivery times are estimates for non-peak shipping periods only and are NOT guaranteed.

UPS

Type	Estimated Delivery Time
Ground	1-5 business days
2nd Day Air	2 business days
Next Day Air	Next business day

USPS

Type	Estimated Delivery Time
Ground Advantage	2-7 business days
Priority	1-3 business days
Priority Express	1-2 business days

 

Estimated delivery times begin from the moment your shipment leaves our facility, not when the order is placed.  Expect carrier delays during peak times (national holidays). Once your shipment has left our facility, we are NOT responsible for any shipping delays.

Tracking numbers will be sent to the email you provided at checkout, the moment our shipping department begins packing your order. The tracking number will not update until the order has been picked up and scanned by the carrier.

If you did not receive a tracking number (first check spam/junk folder), are experiencing unusual tracking activity, or have other shipping inquiries, please contact our Customer Relations Department by e-mail at support@shellshockcbd.com or by phone at (469)-660-6877.   

To ensure efficient and speedy service, please provide our team with the order number and brief explanation of your shipping inquiry.