Shipping Policy

The Hours of Operation for our Shipping Department are 9am-5pm CST, Monday-Friday. Our team does not pack or ship orders on the weekends or holidays.

Orders placed before 2pm CST Tuesday-Friday are typically processed and shipped, same day. If we experience a high volume of orders due to sales, new product releases, or holidays, orders can take up to 3 business days to process and ship.

Customers will be contacted via email or phone if delays exceed more than 3 days.

Shipping services offered, along with their expected delivery times are listed below.  Please note: these delivery times are estimates for non-peak shipping periods only and are NOT guaranteed.

                     UPS                     USPS

Type

Estimated Delivery Time

Type

Estimated Delivery Time

Sure-Post

2-7 business days

First Class

2-7 business days

Ground

1-5 business days

Priority

1-3 business days

2nd Day Air

2 business days

Priority Express

1-2 business days

Next Day Air

Next business day

  

Estimated delivery times begin from the moment your shipment leaves our facility, not when the order is placed.  Expect carrier delays during peak times (national holidays). Once your shipment has left our facility, we are NOT responsible for any shipping delays.

Tracking numbers will be sent to the email you provided at checkout, the moment our shipping department begins packing your order. The tracking number will not update until the order has been picked up and scanned by the carrier.

If you did not receive a tracking number (first check spam/junk folder), are experiencing unusual tracking activity, or have other shipping inquiries, please contact our Customer Relations Department by e-mail at support@shellshockcbd.com or by phone at (469)-660-6877.   

To ensure efficient and speedy service, please provide our team with the order number and brief explanation of your shipping inquiry.

Our Promise  

 

The goal of our return/refund policy is to ensure our customers are well taken care of and their CBD/D8 needs are met in the most affordable and efficient manner possible.   

 

Gummy Money Back Guarantee Policy (effective 8-15-2022):  

 

  • Refunds/returns are only accepted from customers that purchased the product directly from our website, or Richardson, TX storefront.  
  • No more than four (4) gummies have been consumed and/or are missing from the bag.  
  • If the customer has purchased the same specific product more than once, a refund will not be given. This policy is valid for first time customers only.  
  • After 30 days from the date of purchase a refund/exchange will not be given.  
  • Upon approval we will send you a prepaid shipping label to send back your item. We will immediately notify you via email of the status of the refund once we have received and inspected the item. If all criteria for the return have been met, we will process your refund/exchange immediately and you will be notified via email.  
  • Returns that are soiled, damaged, or altered may not be accepted and may be sent back to the customer.  
  • Original order shipping costs are non-refundable.  
  • Only gummy products are eligible in this policy. (Rackouts, HALO, Airborne, and Fallouts)  
  • Sample/starter packs are not eligible.  

 

We reserve the right to refuse a return/refund/exchange for any customer if we feel the criteria we have outlined in this policy has not been met.  

 

To return an item for a refund/exchange, please first contact us at support@shellshockcbd.com so we may be able to better assist you with this process. Our goal is to make it as simple as possible for our customers.   


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