Return Policy

We DO NOT offer a full refund guarantee, however, if your order arrives damaged, defective, or is lost in transit, please e-mail our Customer Relations Department immediately at support@shellshockcbd.com.

Depending on the circumstance, our team will e-mail you a Return Merchandise Authorization (RMA) label and will process the requested refund, as soon as the damaged/defective product arrives to our facility.

To ensure efficient and speedy service, please provide our team with the order number, reason you’re requesting a refund, and photos of the damaged/defective product(s), if applicable.

Please allow 5-7 business days for the refund to be credited back to your account.  

Refund Policy

We DO NOT accept any products that have been opened or appear to be tampered with in any way. This includes any possible damages that may occur during the transit period.

If you wish to return a product, please contact our Customer Relations Department at support@shellshockcbd.com or (469) 660-6877.

To ensure efficient and speedy service, please provide our team with the order number and reason you’re requesting a return.

Cancellation Policy

Orders placed before 2pm CST Tuesday-Friday are typically packaged and shipped same day, unless the order was placed during peak times (sales, product release days, holidays, etc.). If you wish to cancel your order, please contact our Customer Relations Department immediately at support@shellshockcbd.com or (469) 660-6877.

If your order has not left our facility, our team will notify the Shipping Department and process your refund right away.

If your order has been shipped and you still wish to cancel, our team will send you a Return Merchandise Authorization (RMA) label, via e-mail. The refund will be processed as soon as the product has arrived at our facility.

To ensure efficient and speedy service, please provide our team with the order number and reason you’re requesting a return.

Please allow 5-7 business days for the refund to be credited back to your account.   

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