Shell Shock CBD strives to ensure that every purchase is to your satisfaction, but in the unlikely event that it is not, Shell Shock CBD offers the following refund policy.
Shell Shock CBD will award a refund of your purchase upon request made to the company by email within thirty (30) days and items are returned with approved Returned Merchandise Authorization (RMA) and in resalable condition to Shell Shock CBD. Customers must obtain an RMA number by contacting Shell Shock CBD Customer Support at [email protected].
In the event of a damaged product or product in less than commercially reasonable condition, Customers must contact Shell Shock CBD by email or by phone at 1-800-913-7060 within five (5) calendar days of delivery of said products. After thirty (30) calendar days, products will no longer qualify for replacement. Upon receipt of this notification, Shell Shock CBD will replace any damaged products at no cost to the Shell Shock CBD Customer once photos of the damaged shipment are provided to Shell Shock CBD.
Shell Shock CBD reserves the right to accept or refuse the validity of damaged product photos. Acceptable photos of damaged products must be submitted to Shell Shock CBD via email to [email protected]. If Shell Shock CBD does not receive acceptable photos of the damaged product within five (5) calendar days, replacement products will not be provided. Any damaged products returned to Shell Shock CBD without an RMA number will be refused. The responsibility to act in the time frame listed above as a result of any unsatisfactory product resides 100% with the Shell Shock CBD Customer.
Return Merchandise Authorization (RMA)
In order to facilitate the return process, the Customer must obtain an RMA number by contacting Shell Shock CBD Customer Service via email. The RMA number must be written on the outside of the shipping box. If a package is returned without an RMA number, the package will be refused and returned, and no refund will be issued. Products must be received by Shell Shock CBD within seven (7) calendar days after the issuance of the RMA in full, resalable condition, or no refund will be issued, and the option of refunding will be forfeited.